
Landscaping
.
Operations Dragging on Growth
Valley Landscaping replaced slow, reactive IT support with Silver Tree managed services and three projects that fixed recurring problems at the source. Monthly incidents fell 51%, and managers got back to their own work faster.
Book an Advisory Session51%
Fewer incidents a month: 23 on average from Apr to Sep 2026, against 47.3 from Jan to Mar
51%
Fewer incidents a month: 23 on average from Apr to Sep 2026, against 47.3 from Jan to Mar
77%
Drop from peak to low: 65 incidents in March to 15 in August 2026
5 months
Of consecutive decline, March to August 2026
Valley Landscaping designs, builds, and maintains residential and commercial landscapes across Virginia, serving Christiansburg, Roanoke, the Shenandoah Valley, and Richmond. Its two biggest frustrations with its previous IT provider were a lack of communication and slow customer service. When technology broke, managers had to wait for a fix before they could get back to their own jobs.
Behind the tickets sat the same few causes: QuickBooks on aging infrastructure, unclear ownership of the internet service, and network equipment that had never been standardized. Each produced repeat issues that the old support model closed one at a time.
Valley had only ever worked with one IT company, so switching was a major decision. It wanted three things from a new partner: great customer service, open lines of communication, and a proactive approach to problems, plus a switch that would not disrupt the business.
Assess · Implement · Manage · Optimize
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