Enterprise Practices for Mid-Market Business Leaders

Enterprise-Grade AI, Data, IT and Security. Built and Run for the Mid-Market.

One accountable partner from strategy through daily operations, led by executives who ran technology at Nortel and CSC.

Silver Tree ties its commitment to your result on a performance-based structure, with a defined path to value in 90 days.

$3B+

In technology-enabled transformations led by Silver Tree's leadership

20%

More profitable: what data-driven businesses achieve over fragmented ones

15,000+

Global partner ecosystem behind every engagement

Your Business Requirements on IT Are Outpacing the Capability of Your Operating Model.

Fewer than half of CEOs believe their organization can execute at the speed the market now requires, and the bottleneck usually isn't the strategy (Bain, 2026).

It's the operating model. 89% of operations leaders say their technology investments haven't fully delivered, not because the tools failed, but because the infrastructure, data discipline, and people to run them weren't in place (PwC, 2026). Add three or four vendors managing pieces of the same environment, and nobody owns the outcome when something breaks.

No One Owns What It
Costs You

Infrastructure, security, and data sit with separate vendors, each optimized for their own contract, not your outcome. When something fails, the finger-pointing starts before the fix does, and the delay shows up on your P&L, not theirs.

Your AI Spend Isn't Reaching the P&L

95% of enterprise AI pilots never reach production or deliver measurable P&L impact (MIT). Most mid-market AI initiatives stall for the same reason, no governance, no ownership, no clean data underneath them.

Open Roles Are Stalling Your Roadmap

80% of technology leaders say talent shortages are already hitting operations, and 47% of large enterprises say the gaps are blocking strategic goals (Infragistics, 2026). The roles slowing you down are the hardest ones to fill through a standard recruiter.

Richard Ricks, Founder & CEO of Silver Tree

Richard Ricks Ran a $6.5 Billion Global Technology Operation Before He Founded Silver Tree.

Richard Ricks,

Founder & CEO, Silver Tree Consulting and Services

"I spent years running technology-enabled transformations at enterprise scale, over $3 billion of it, and watched mid-market companies get left with the leftovers: fragmented vendors, alert-based security, IT teams stretched past what they were built for. I founded Silver Tree in 2014 to bring that same operating discipline downmarket, without the enterprise price tag or the enterprise bureaucracy. We don't hand off a project and walk away. If a client's environment isn't stable, that's on us to fix, not on them to escalate."

Nortel CIO, CIO of the Year 2000-2002. Group President, CSC, $6.5B, 47,000 people. Founded Silver Tree Consulting and Services, 2014.

Silver Tree started as Workforce Solutions in 2014, placing specialized technology talent for clients who couldn't find it anywhere else. That work is why the six practices that followed, AI, Data, BI and Analytics, IT Operations, Security Operations, Business Applications, and Governance and Management, are staffed by practitioners who have run the work, not recruiters reading job descriptions.

Beverly Mills leads practice delivery today, on the same model: the people evaluating a candidate or running an engagement are the people who have done the job.

Fifty percent of Silver Tree's profits go to the NextGen Thriving Foundation, supporting historically marginalized youth. It isn't a footnote. It's part of how the firm measures whether the work is worth doing.

2014

Founded on Workforce Solutions

$6.5B

Global operation Richard led at CSC

50%

Of profits fund NextGen Thriving Foundation

The People Running Your Engagement Have Delivered Bigger Outcomes.

Enterprise transformation experience doesn't disappear when the client has 400 employees instead of 40,000. It gets applied at the pricing and speed a mid-market account can actually use, by people who built PMOs, CISO functions, and global delivery teams before they built Silver Tree's.

Darwin Herdman, Chief Innovation & Security Officer
Darwin Herdman

Chief Innovation & Security Officer

Built the first commercial pure-play Managed Security Services Provider from the ground up. Darwin reviews every engagement's security architecture before it reaches a client.

Tony Doye, President

Tony Doye

President

Former COO, Girl Scouts of the USA. Ran CompuCom as CEO before joining Silver Tree. Tony sets the delivery standard every engagement is held to, so what gets promised in a proposal is what actually gets built.

Lauren Holt, CFO

David Mosquera

COO

20+ years across IT operations, cloud strategy, and outsourcing. Ran platform operations for Kirkland & Ellis and led technology programs at KPMG. Dave owns the operating rhythm behind every engagement, the 24x7 management and SLA performance you actually experience.

Lauren Holt, CFO

Lauren Holt

CFO

Two decades as CFO for mid-market companies.

Darwin Herdman, Chief Innovation & Security Officer
Janice Toney

Program & Project Management Practice Lead

Built PMOs and led programs for AOL, Charter Communications, Fannie Mae, and Capital One.

Darwin Herdman, Chief Innovation & Security Officer
Beverly Mills

Staffing & Recruitment Practice Lead

Led resourcing teams at Robert Half and ITPeople. Specializes in sourcing specialized technical talent.

One Team Manages Performance, Cost, and Security Across Every Vendor in Your Stack.

Every practice below is delivered by people who have run the function, not sold it. That is the difference between a vendor relationship and an operating partner.

Vigilance Is the Control Tower for Every Vendor in Your Environment.

When five vendors manage five different pieces of your stack, nobody owns the big picture, and nobody can prove your performance is actually improving. Vigilance pulls AI, legacy infrastructure, and your service desk into a single dashboard. Instead of cross-referencing five conflicting vendor reports every month, you track actual performance, governance, and real infrastructure costs in one place.

See Vigilance in Action
Vigilance dashboard shown on mobile, laptop, and tablet

Pre-Integrated With What You Already Run

Vigilance connects to your existing stack instead of asking you to replace it first.

AI and Digital Labor Built In

Routine monitoring and triage run through Vigilance automatically, so your team handles exceptions, not every alert.

Built for Mid-Market Economics

Not an enterprise platform scaled down. Priced and structured for a 150 to 1,500-employee company from the start.

Real-Time SLAs, Performance-Based Pricing

You see performance as it happens, and pricing is tied to the results Vigilance delivers, not a flat retainer.

30%

cost reduction

50%

CSAT improvement

30%

workforce productivity gain

Recognized by CIO Dive as the first Enterprise Service Management as a Service platform, 2023.

One Consulting Partner Builds the Strategic Solution and Supplies the Talent to Run It.

Silver Tree's six practices design and run AI, Data, IT, Security programs end to end. AI engineers are the hardest technical role to fill in 2026, cybersecurity engineers are second, and most mid-market initiatives stall the moment the internal team can't find the specialized talent to execute them.

Silver Tree builds strategic team capability. It isn't a recruiting team filling seats. The practices already doing the work vet the talent: the AI practice reviews AI candidates, and the Security practice sets security requirements. Engagements run from a single urgent hire to a fully managed team, at 20-40% less than full-time hiring.

Explore Workforce Solutions

Outcomes We Deliver: Cleared ML specialists and AI engineers placed in weeks, not the four-plus months a standard recruiter takes.

Challenge We Solve: IT and security sit with different vendors who never talk, so everyone points fingers the second a system breaks.

Outcomes We Deliver: AI candidates vetted by the AI practice, security requirements defined by the Security practice, not a staffing desk guessing at technical fit.

Challenge We Solve: AI projects get stuck in test mode forever because nobody sorted out the data, set clear rules, or picked someone to actually run it.

Outcomes We Deliver: 20-40% cost savings against full-time hiring, with no bench risk when project scope changes.

Challenge We Solve: A four-month search for a senior AI program lead or security architect that standard recruiters can't fill.

Outcomes We Deliver:  Full ServiceNow leadership teams placed in under 30 days, filling profiles an incumbent vendor couldn't source.

Challenge We Solve: Data spread across systems no one fully trusts, slowing every leadership decision that depends on it.

Outcomes We Deliver: Engagement models from a single urgent hire to a fully managed team, so headcount matches the work in front of you.

Challenge We Solve: Compliance or audit pressure with no internal team deep enough to respond in time.

Outcomes We Deliver: Data engineers, BI analysts, and governance leads get pulled against real technical specs, not generic job descriptions HR copied off the web.

Challenge We Solve: Cloud migrations or M&A integrations that need specialized talent stitched in fast, not sourced over months.

Outcomes We Deliver: Fractional CTOs, CDOs, CIOs, and CISOs step in to cover leadership gaps before a $400k full-time executive makes financial sense.

Challenge We Solve: Turnover in IT or security leadership that leaves a capability gap with no bench to cover it.

Outcomes We Deliver: Internal teams go through direct upskilling programs to build real technical muscle and cut down reliance on outside contractors.

Challenge We Solve: A board asking for AI ROI the internal team can't yet quantify or defend.

Outcomes We Deliver: A technology strategy that survives staff turnover, because the operating model lives with Silver Tree's practices, not one person's institutional knowledge.

Challenge We Solve: Growth that has outpaced the internal IT operating model, creating drag on every other initiative.

Outcomes We Deliver: Continuity across AI, IT, data, and security initiatives even as the market for that talent tightens, because Silver Tree owns the sourcing pipeline, not a single recruiter relationship.

Challenge We Solve: Cyber insurance or vendor security requirements the current team and stack can't satisfy.

Silver Catalyst Turns a Business Problem Into a Measurable Outcome in Six Stages.

Every engagement runs through the same six stages, whether the starting point is a security gap, a stalled AI pilot, or a fragmented data environment.

Align
Assess
Design
Implement
Manage
Optimize
Business Apps
AI
Governance
Intelligent Ops
SecOps
IT Ops

Silver Catalyst Turns a Business Problem Into a Measurable Outcome in Six Stages.

Every engagement runs through the same six stages, whether the starting point is a security gap, a stalled AI pilot, or a fragmented data environment.

Business Apps

AI

Intelligent Ops

IT Ops

SecOps

Governance

Align

Define business priorities, executive goals, and where the opportunity actually sits.

Assess

Evaluate risk, readiness, data maturity, and who owns the outcome if this gets built.

Design

Set the roadmap, the budget, and the metrics that prove it worked.

Implement

Deploy, migrate, and integrate, with change management built in, not bolted on.

Manage

24x7 operations and SLA performance, not a handoff and a wave goodbye.

Optimize

Continuous improvement against cost and ROI, not a one-time project close.

Learn Our Approach

You Get One Operating Team, Not Multiple Vendor Relationships.

Every practice below is delivered by people who have run the function, not sold it. That is the difference between a vendor relationship and an operating partner.

IT specialist reviewing documents at a workstation with monitoring dashboards
01

Full-Stack Accountability

IT360 Secure, AI360 Secure, and Vigilance sit under one team. When something breaks, there is one number to call, not four vendors pointing at each other.

IT specialist reviewing documents at a workstation with monitoring dashboards
02

Enterprise Pedigree at Mid-Market Economics

Built by leaders who ran $3B+ in technology-enabled transformation. Priced and structured for a 150 to 1,500 employee company, not a Fortune 500 budget.

IT specialist reviewing documents at a workstation with monitoring dashboards
03

Practice-Led, Not Recruiter-Led

The AI practice vets AI talent. The Security practice defines security requirements. Workforce Solutions works because the practices exist first.

IT specialist reviewing documents at a workstation with monitoring dashboards
04

Your Data Becomes a Performance Asset, Not Just a Report

Clean data isn't the finish line. It's what lets you see, in real time, whether the technology you're paying for is actually improving cost, productivity, and security, not just running.

IT specialist reviewing documents at a workstation with monitoring dashboards
05

Guaranteed Outcomes Through Silver Catalyst

One methodology applied consistently from strategy through sustained value, not a different playbook for every engagement.

IT specialist reviewing documents at a workstation with monitoring dashboards
06

Mission-Driven Accountability

50% of profits go to the NextGen Thriving Foundation. Silver Tree runs its own business on the same accountability standard it sells.

Outcomes Clients Can Vouch For

A decade of engagements across sectors with very different risk profiles, run through the same Silver Catalyst methodology.

Nonprofit

Program-critical IT and data operations for organizations with smaller internal teams and tighter margins for error.

Legal & Professional Services

Governance, application modernization, and specialized talent for firms where downtime carries client and compliance risk.

Healthcare

IT operations, security, and AI programme talent for systems balancing compliance pressure with modernization.

Financial Services

Security operations and data governance for firms where fragmented vendors translate directly into audit and compliance exposure.

Manufacturing & Distribution

Data engineering and IT modernization for operations running on legacy infrastructure at growth-stage scale.

Consumer Goods & Technology Services

AI programme talent and data governance for organizations scaling AI initiatives faster than their operating model.

Volunteer handing out food supplies at a non-profit organization

Challenge

Complex, siloed IT across 20+ sites with escalating costs.

Outcome

40% cost reduction. All SLAs met or exceeded. Centralized platform minimized downtime.

Hands holding a globe together for an international non-profit

Challenge

Fragmented data ecosystem limiting efficiency over a 3-year horizon.

Outcome

Improved data governance and quality. Reliable dashboards. Flexible staffing matched to variable business needs.

Business handshake over documents at a professional services firm

Professional Services / Law Firm

Challenge

Outdated infrastructure and weak project governance slowing growth.

Outcome

Streamlined operations, strengthened IT governance, measurable productivity improvements through structured OCM.

Check All Client Outcomes

Needed cleared ML specialists. Other vendors stalled for months. Silver Tree's AI practice sourced and vetted candidates the standard recruiting process couldn't reach.

Defense AI Company
Workforce Solutions, AI practice
Silver Tree recruiter meeting a candidate across a desk with a laptop showing AI model metrics

Complex, siloed IT across 20+ sites kept pushing costs up. Silver Tree centralized the platform, cut costs 40%, and met or exceeded every SLA.

National Non-Profit Organization
IT Operations, Security Operations
Silver Tree recruiter meeting a candidate across a desk with a laptop showing AI model metrics

Our data was spread across systems no one trusted. Silver Tree fixed governance and quality, and gave leadership dashboards we actually rely on.

International Non-Profit
Data & Intelligent Operations
Silver Tree recruiter meeting a candidate across a desk with a laptop showing AI model metrics

Outdated infrastructure and weak project governance were slowing our growth. Silver Tree streamlined operations and made IT governance something we can measure.

Professional Services / Law Firm
Governance & Management, Business Applications
Silver Tree recruiter meeting a candidate across a desk with a laptop showing AI model metrics

Recognised by Industry Experts and Peers

2024, 2025, 2026

2024 & 2025

Founder & CEO member and expert panelist, since 2023

North America's fastest-growing private companies

Strategic Partner, Digital Transformation and AI committees, since 2020

Recognized as first Enterprise Service Management as a Service platform, 2023

Group of smiling young people walking together outdoors at sunset

Half of Every Profit Dollar Funds NextGen Thriving, Not a Marketing Line.

Silver Tree donates 50% of annual profits to the NextGen Thriving Foundation, which supports historically marginalized youth. It isn't tied to a strong quarter or a campaign. It's a standing commitment behind every engagement the firm signs, in good years and lean ones.

Client-facing work funds it directly: the more engagements Silver Tree delivers and the practices it staffs, the more the foundation receives. Growth for the firm and the mission move on the same line.

"We are the sum of the things we've done, the lives we have impacted, and the solutions we've built."
Silver Tree Values
Corporate Overview, 2026

Read How Silver Tree Experts and Practice Leaders Think

Richard Ricks writes on the execution patterns he sees running Silver Tree's own engagements. Darwin Herdman writes on the IT complexity his team resolves inside client environments every week. Each piece below comes straight from the practice lead who did that work.

Read More Insights
Team reviewing colourful sticky notes and printed charts spread across a table

IT360Secure and Vigilance - The Performance Visibility Gap in Manufacturing

Darwin Herdman

Factories are spending millions on digital tools, but 57% of operational data is wasted while plants burn 27 hours....

Colleagues discussing an AI dashboard on a large wall screen in an open office

Why AI Investments Fail and What Governance Actually Fixes

Darwin Herdman

Less than 25% of AI investments deliver measurable value across mid-market organizations...

Colleagues working together on a laptop at a desk
Team working at a shared table while a colleague takes a call
Group of smiling young people walking together outdoors

Every Quarter Without a Performance Owner Costs You More Than the Last One.

Start with an assessment that tells you where you actually stand.

Two colleagues reviewing work on a laptop outdoors
Smiling young professional holding a phone outdoors
Recruiter meeting a candidate across a desk