
Your Employees Are Already Using AI. Do You Know...
Somewhere in your organization right now...

One accountable partner from strategy through daily operations, led by executives who ran technology at Nortel and CSC.
Silver Tree ties its commitment to your result on a performance-based structure, with a defined path to value in 90 days.
In technology-enabled transformations led by Silver Tree's leadership
More profitable: what data-driven businesses achieve over fragmented ones
Global partner ecosystem behind every engagement
Fewer than half of CEOs believe their organization can execute at the speed the market now requires, and the bottleneck usually isn't the strategy (Bain, 2026).
It's the operating model. 89% of operations leaders say their technology investments haven't fully delivered, not because the tools failed, but because the infrastructure, data discipline, and people to run them weren't in place (PwC, 2026). Add three or four vendors managing pieces of the same environment, and nobody owns the outcome when something breaks.
Infrastructure, security, and data sit with separate vendors, each optimized for their own contract, not your outcome. When something fails, the finger-pointing starts before the fix does, and the delay shows up on your P&L, not theirs.
95% of enterprise AI pilots never reach production or deliver measurable P&L impact (MIT). Most mid-market AI initiatives stall for the same reason, no governance, no ownership, no clean data underneath them.
80% of technology leaders say talent shortages are already hitting operations, and 47% of large enterprises say the gaps are blocking strategic goals (Infragistics, 2026). The roles slowing you down are the hardest ones to fill through a standard recruiter.

Richard Ricks,
Founder & CEO, Silver Tree Consulting and Services
"I spent years running technology-enabled transformations at enterprise scale, over $3 billion of it, and watched mid-market companies get left with the leftovers: fragmented vendors, alert-based security, IT teams stretched past what they were built for. I founded Silver Tree in 2014 to bring that same operating discipline downmarket, without the enterprise price tag or the enterprise bureaucracy. We don't hand off a project and walk away. If a client's environment isn't stable, that's on us to fix, not on them to escalate."
Nortel CIO, CIO of the Year 2000-2002. Group President, CSC, $6.5B, 47,000 people. Founded Silver Tree Consulting and Services, 2014.
Silver Tree started as Workforce Solutions in 2014, placing specialized technology talent for clients who couldn't find it anywhere else. That work is why the six practices that followed, AI, Data, BI and Analytics, IT Operations, Security Operations, Business Applications, and Governance and Management, are staffed by practitioners who have run the work, not recruiters reading job descriptions.
Beverly Mills leads practice delivery today, on the same model: the people evaluating a candidate or running an engagement are the people who have done the job.
Fifty percent of Silver Tree's profits go to the NextGen Thriving Foundation, supporting historically marginalized youth. It isn't a footnote. It's part of how the firm measures whether the work is worth doing.
Founded on Workforce Solutions
Global operation Richard led at CSC
Of profits fund NextGen Thriving Foundation
Enterprise transformation experience doesn't disappear when the client has 400 employees instead of 40,000. It gets applied at the pricing and speed a mid-market account can actually use, by people who built PMOs, CISO functions, and global delivery teams before they built Silver Tree's.
Every practice below is delivered by people who have run the function, not sold it. That is the difference between a vendor relationship and an operating partner.
24x7 service desk and real-time IT and SecOps management through the Vigilance platform. 30% cost reduction, 50% CSAT improvement, issues caught before users notice them.
Managed security built for mid-market economics, not adapted from an enterprise contract. Real-time SLAs and performance-based pricing.
Practical data roadmaps, executive dashboards, reporting, and system connections. Companies making decisions from clean data run 20% more profitably, and our team sets up the operational structure to keep those numbers accurate.
App modernization, PPM, OCM, and AI integrations that keep systems talking to each other instead of working around each other.
Pragmatic strategy, deployment, and routine oversight to shift AI from early trials into your main operations. Drives a 25-40% cut in manual effort, delivering 1-2 live business tools within 6-10 weeks.
PMO, organizational change management, strategy, and performance visibility for leadership teams that need to see the whole environment, not five separate dashboards.
When five vendors manage five different pieces of your stack, nobody owns the big picture, and nobody can prove your performance is actually improving. Vigilance pulls AI, legacy infrastructure, and your service desk into a single dashboard. Instead of cross-referencing five conflicting vendor reports every month, you track actual performance, governance, and real infrastructure costs in one place.

Vigilance connects to your existing stack instead of asking you to replace it first.
Routine monitoring and triage run through Vigilance automatically, so your team handles exceptions, not every alert.
Not an enterprise platform scaled down. Priced and structured for a 150 to 1,500-employee company from the start.
You see performance as it happens, and pricing is tied to the results Vigilance delivers, not a flat retainer.
cost reduction
CSAT improvement
workforce productivity gain
Silver Tree's six practices design and run AI, Data, IT, Security programs end to end. AI engineers are the hardest technical role to fill in 2026, cybersecurity engineers are second, and most mid-market initiatives stall the moment the internal team can't find the specialized talent to execute them.
Silver Tree builds strategic team capability. It isn't a recruiting team filling seats. The practices already doing the work vet the talent: the AI practice reviews AI candidates, and the Security practice sets security requirements. Engagements run from a single urgent hire to a fully managed team, at 20-40% less than full-time hiring.
Outcomes We Deliver: Cleared ML specialists and AI engineers placed in weeks, not the four-plus months a standard recruiter takes.
Challenge We Solve: IT and security sit with different vendors who never talk, so everyone points fingers the second a system breaks.
Outcomes We Deliver: AI candidates vetted by the AI practice, security requirements defined by the Security practice, not a staffing desk guessing at technical fit.
Challenge We Solve: AI projects get stuck in test mode forever because nobody sorted out the data, set clear rules, or picked someone to actually run it.
Outcomes We Deliver: 20-40% cost savings against full-time hiring, with no bench risk when project scope changes.
Challenge We Solve: A four-month search for a senior AI program lead or security architect that standard recruiters can't fill.
Outcomes We Deliver: Full ServiceNow leadership teams placed in under 30 days, filling profiles an incumbent vendor couldn't source.
Challenge We Solve: Data spread across systems no one fully trusts, slowing every leadership decision that depends on it.
Outcomes We Deliver: Engagement models from a single urgent hire to a fully managed team, so headcount matches the work in front of you.
Challenge We Solve: Compliance or audit pressure with no internal team deep enough to respond in time.
Outcomes We Deliver: Data engineers, BI analysts, and governance leads get pulled against real technical specs, not generic job descriptions HR copied off the web.
Challenge We Solve: Cloud migrations or M&A integrations that need specialized talent stitched in fast, not sourced over months.
Outcomes We Deliver: Fractional CTOs, CDOs, CIOs, and CISOs step in to cover leadership gaps before a $400k full-time executive makes financial sense.
Challenge We Solve: Turnover in IT or security leadership that leaves a capability gap with no bench to cover it.
Outcomes We Deliver: Internal teams go through direct upskilling programs to build real technical muscle and cut down reliance on outside contractors.
Challenge We Solve: A board asking for AI ROI the internal team can't yet quantify or defend.
Outcomes We Deliver: A technology strategy that survives staff turnover, because the operating model lives with Silver Tree's practices, not one person's institutional knowledge.
Challenge We Solve: Growth that has outpaced the internal IT operating model, creating drag on every other initiative.
Outcomes We Deliver: Continuity across AI, IT, data, and security initiatives even as the market for that talent tightens, because Silver Tree owns the sourcing pipeline, not a single recruiter relationship.
Challenge We Solve: Cyber insurance or vendor security requirements the current team and stack can't satisfy.
Every engagement runs through the same six stages, whether the starting point is a security gap, a stalled AI pilot, or a fragmented data environment.


Every engagement runs through the same six stages, whether the starting point is a security gap, a stalled AI pilot, or a fragmented data environment.
Business Apps
AI
Intelligent Ops
IT Ops
SecOps
Governance
Align
Define business priorities, executive goals, and where the opportunity actually sits.
Assess
Evaluate risk, readiness, data maturity, and who owns the outcome if this gets built.
Design
Set the roadmap, the budget, and the metrics that prove it worked.
Implement
Deploy, migrate, and integrate, with change management built in, not bolted on.
Manage
24x7 operations and SLA performance, not a handoff and a wave goodbye.
Optimize
Continuous improvement against cost and ROI, not a one-time project close.
Every practice below is delivered by people who have run the function, not sold it. That is the difference between a vendor relationship and an operating partner.

IT360 Secure, AI360 Secure, and Vigilance sit under one team. When something breaks, there is one number to call, not four vendors pointing at each other.

Built by leaders who ran $3B+ in technology-enabled transformation. Priced and structured for a 150 to 1,500 employee company, not a Fortune 500 budget.

The AI practice vets AI talent. The Security practice defines security requirements. Workforce Solutions works because the practices exist first.

Clean data isn't the finish line. It's what lets you see, in real time, whether the technology you're paying for is actually improving cost, productivity, and security, not just running.

One methodology applied consistently from strategy through sustained value, not a different playbook for every engagement.

50% of profits go to the NextGen Thriving Foundation. Silver Tree runs its own business on the same accountability standard it sells.
A decade of engagements across sectors with very different risk profiles, run through the same Silver Catalyst methodology.
Program-critical IT and data operations for organizations with smaller internal teams and tighter margins for error.
Governance, application modernization, and specialized talent for firms where downtime carries client and compliance risk.
IT operations, security, and AI programme talent for systems balancing compliance pressure with modernization.
Security operations and data governance for firms where fragmented vendors translate directly into audit and compliance exposure.
Data engineering and IT modernization for operations running on legacy infrastructure at growth-stage scale.
AI programme talent and data governance for organizations scaling AI initiatives faster than their operating model.

Challenge
Complex, siloed IT across 20+ sites with escalating costs.
Outcome
40% cost reduction. All SLAs met or exceeded. Centralized platform minimized downtime.

Challenge
Fragmented data ecosystem limiting efficiency over a 3-year horizon.
Outcome
Improved data governance and quality. Reliable dashboards. Flexible staffing matched to variable business needs.

Challenge
Outdated infrastructure and weak project governance slowing growth.
Outcome
Streamlined operations, strengthened IT governance, measurable productivity improvements through structured OCM.

2024, 2025, 2026

2024 & 2025

Founder & CEO member and expert panelist, since 2023

North America's fastest-growing private companies

Strategic Partner, Digital Transformation and AI committees, since 2020

Recognized as first Enterprise Service Management as a Service platform, 2023


Silver Tree donates 50% of annual profits to the NextGen Thriving Foundation, which supports historically marginalized youth. It isn't tied to a strong quarter or a campaign. It's a standing commitment behind every engagement the firm signs, in good years and lean ones.
Client-facing work funds it directly: the more engagements Silver Tree delivers and the practices it staffs, the more the foundation receives. Growth for the firm and the mission move on the same line.
"We are the sum of the things we've done, the lives we have impacted, and the solutions we've built."
Richard Ricks writes on the execution patterns he sees running Silver Tree's own engagements. Darwin Herdman writes on the IT complexity his team resolves inside client environments every week. Each piece below comes straight from the practice lead who did that work.

Factories are spending millions on digital tools, but 57% of operational data is wasted while plants burn 27 hours....

Less than 25% of AI investments deliver measurable value across mid-market organizations...

Somewhere in your organization right now...

Silver Tree Consulting & Services has been named...

How clarity around your current state drives...

With sustained three-year revenue growth, Silver Tree...



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