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Non-Profit

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Technology Spend Without Clarity

Cutting Costs and Risks With a Strategic IT Operations Review

A new CIO at a national non-profit inherited an IT environment with no SLAs, no asset visibility, and unclear accountability. Silver Tree's assessment uncovered major savings and moved the organization to a new managed services provider in 30 days.

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30%

Cost savings from software optimization

30%

Cost savings from software optimization

25%

Additional savings from IT delivery model changes

30 days

To a successful managed services transition

The Situation

When a new CIO joined a national non-profit dedicated to closing the opportunity divide for young adults, she inherited an IT environment riddled with inefficiencies, unclear accountability, and limited transparency. The incumbent managed services provider gave no visibility into the organization's assets, failed to meet performance expectations, and operated without SLAs.

With no scalable operating model in place, the internal IT team struggled to deliver value. To support its growing mission, the organization needed a strategic, proactive partner to assess the current state, uncover cost reduction opportunities, and create a roadmap for IT modernization.

Why Silver Tree

Having worked with the CIO previously, Silver Tree brought a trusted peer relationship and a track record of IT transformation. Its deep operational expertise, combined with knowledge of the organization's core platforms, Salesforce, Workday, NetSuite, and Office 365, made it the ideal partner for a fast, effective turnaround.

What We Did

Silver Tree conducted a comprehensive IT operations assessment and delivered a 60-page report with its findings, recommendations, and a clear roadmap for transformation. The assessment enabled the CIO to gain executive approval to move forward. In less than 45 days, Silver Tree:

  • Software license optimization: Uncovered 30% in annual cost savings by identifying underutilized and oversubscribed tools.
  • Offshore managed team: Delivered an additional 40% cost reduction and improved service delivery through transition to an offshore managed team.
  • Scalable operating model: Established an operating model aligned to business goals, with a thoughtful balance between local and offshore resources.

What began as a targeted IT operations assessment evolved into a multi-year transformation initiative that reshaped how the non-profit uses IT.

Key Results

  • 30% cost savings from software optimization
  • 25% additional savings from IT delivery model changes
  • 30 days to a successful managed services transition
  • A multi-year transformation partnership

Silver Catalyst Stages Applied

Assess · Design · Implement

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Silver Tree's deep expertise and curated ecosystem led to a 40% cost reduction for our organization. This allowed us to invest in a broader range of secure services and a larger pool of remote technical resources than before. Silver Tree helped us move the tech needle tremendously.

CIO, national non-profit

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