Manufacturing (food)
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Operations Dragging on Growth
A growing, multi-site food manufacturer needed to leave its incumbent IT provider without interrupting operations. Silver Tree completed the transition in six weeks plus a week of hypercare, with production go-live on schedule.
Book an Advisory Session6 weeks
Core transition, followed by one dedicated week of hypercare
6 weeks
Core transition, followed by one dedicated week of hypercare
99%
Transition complete at go-live, as managed services became operational
200
Managed devices with endpoint transition and management established
A growing, multi-site food manufacturer needed to transition from its incumbent IT provider without interrupting business operations. The environment supported 150 managed users and 200 managed devices and included Microsoft 365, endpoints, Fortinet networking, backup, email security, remote-support tools, and multiple third-party platforms.
Silver Tree needed to gain control of the environment, validate access and documentation, replace or rationalize legacy tools, establish a new service experience, and prepare for steady-state managed services, all while maintaining continuity for users. Discovery found incomplete documentation, dependence on knowledge held by the outgoing provider, legacy tooling to replace or integrate, and endpoints that needed hands-on remediation.
A successful managed services transition is not a checklist exercise. It takes project management, technical discovery, security expertise, service management design, vendor coordination, user communication, and disciplined cutover planning working together. Silver Tree approaches transition as the first stage of the managed service relationship: learn the environment, validate it, stabilize it, standardize what makes sense, preserve what is working, and set a roadmap for what should improve next.
Assess · Implement · Manage
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