Full Security Remediation for a Multi-Office Law Firm

A mid-sized legal firm with offices in multiple locations specializing in corporate law and litigation relies heavily on its IT infrastructure to support client case management, secure communication, and legal research. As the firm expanded, it faced increasing challenges with its IT systems, including system reliability, data security, and support efficiency. The client needed a more robust IT management solution and turned to Silver Tree because of its comprehensive IT-managed service portfolio.

The client chose Silver Tree for its proven ability to improve IT reliability, strengthen data security, and deliver responsive, around-the-clock support. Silver Tree successfully addressed the firm’s critical IT needs, including system reliability, data security, and responsive support. With a 24x7 Service Desk, managed workstations, and scalable infrastructure solutions, Silver Tree kept operations running smoothly and boosted overall productivity. Its robust security framework—with ongoing compliance checks and employee training—safeguarded sensitive client data and ensured regulatory alignment.

The Agile Service Desk reduced average response times by 40% and average resolution times by 35%, leading to fewer disruptions and faster resolution of incidents and service requests.

• 24/7 Agile Service Desk: Multi-channel support with self-service options, rapid response, and resolution to streamline IT issue handling.
• Managed Desktop Services: Standardized and optimized desktop infrastructure with proactive monitoring and maintenance to ensure reliability and efficiency.
• Managed Endpoint Security: Comprehensive security solutions, including encryption and continuous monitoring, to protect data and ensure compliance with industry regulations.
• Digital Employee Experience (DEX) Optimization: Personalized digital tools and continuous improvement plans based on employee feedback to enhance productivity and satisfaction.
• Employee Analytics and Reporting: Implementation of DEX analytics to track satisfaction and system performance, providing actionable insights for ongoing optimization.

• 60% Reduction in availability incidents
• 30% Increase in employee satisfaction
• 100% Remediation of security exposure