Change Leaders Who Turned a Law Firm's Technology Spend Into Adoption

A global law firm was undergoing significant technology and organizational transformation, spanning multiple platforms and business functions. Yet despite major investments, persistent inefficiencies remained: Business alignment and utilization needed improvement, consistency of technical and process change was not clear, and visibility into technology assets was limited.

At the core of these issues was a need for alignment among people, processes, and technology. Success hinged not just on the technical execution of projects, but on the firm’s ability to adapt and embrace change at scale. The company needed seasoned Organizational Change Management (OCM) leaders with deep transformation experience, legal industry insight, and the interpersonal skills to navigate a complex, partner-led environment. That’s when they turned to Silver Tree.

The firm selected Silver Tree for its proven ability to quickly source highly experienced talent with a unique combination of strategic acumen, enterprise-level experience, and strong soft skills to navigate complex environments. Silver Tree stood out for its:

• Ability to fill difficult roles that other vendors struggled to support
• Proven track record of placing elite talent capable of making immediate impact
• Experience in large-scale enterprise transformation and change adoption in highly regulated industries
• ServiceNow and Legal expertise

Silver Tree provided broad OCM support across the firm’s portfolio of technology and organizational initiatives. The OCM leaders worked across IT, legal, and business teams to guide change, align stakeholders, and build lasting adoption. Their work, focused on the people-side of transformation working closely with the program managers and business sponsors, drove long-term behavior change and enabled the firm to fully realize the benefits of its technology investments.

Stakeholder Engagement & Alignment

• Led executive briefings and workshops to align leadership on strategic outcomes.
• Created a unified vision to support organizational goals.

Training & Enablement

• Built role-based training programs for attorneys, IT staff, and administrative users.
• Improved onboarding and ongoing learning with targeted content.

Communications Strategy

• Developed and executed a firm-wide communications plan.
• Included executive messaging, employee campaigns, and knowledge-sharing forums.

Feedback & Optimization

• Implemented advisory groups and surveys to capture real-time input.
• Established KPIs and dashboards to track impact and inform next steps.

• Faster realization of ROI through accelerated user adoption
• Reduced resistance and disruption during platform rollout
• Sustained adoption enabled by built-in feedback and change governance