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Operations Dragging on Growth

An AI-First Services Firm Launched Managed Services 50% Faster

A Silver Catalyst assessment and the Vigilance platform gave the client a standardized offshore delivery model and doubled its market reach.

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50%

faster go-to-market

50%

faster go-to-market

2x

market expansion into new markets

The Situation

A growing AI-first, platform-led digital transformation, and full-cycle product engineering services company wanted to expand its offerings while streamlining infrastructure support operations. While the company was strong in analytics, automation, and innovation, they wanted a partner to introduce process rigor, cost efficiency, and managed services expertise. Its primary goal was to add IT Managed Services as a business offering to fuel further business growth.

Why Silver Tree

Having worked with Silver Tree on client projects, the client recognized Silver Tree’s expertise working with SMEs and its outstanding managed services delivery. When the time came to expand its offerings, Silver Tree was the logical choice.

What We Did

  • Applied Silver Tree’s Silver Catalyst methodology to identify efficiencies and process improvements
  • Collaborated to design and implement the Vigilance platform, integrating multiple technologies and data sources for enhanced service delivery
  • Transitioned the company’s IT support services to Vigilance™, enabling seamless management of customer infrastructure
  • Provided expert guidance on managed services capabilities to ensure readiness for market-facing operations

Key Results

  • 50% Faster Go-to-Market: Simplified cycle turnaround by eliminating lengthy assessments and reviews
  • Lower Onramp Costs: Standardized delivery for efficient offshore scaling
  • 2x Market Expansion: Increased opportunities and execution speed to support growth into new markets

Silver Catalyst Stages Applied

Silver Tree's expertise in managed services spans multiple customer domains, delivering infrastructure support with year-over-year efficiencies, process improvements, and the business rigor essential for a professional managed services offering.

AI-First Services Firm

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