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A national non-profit facing budget cuts moved its infrastructure and core apps (Salesforce, Workday, NetSuite, Office 365) to Silver Tree. 100% of SLAs met for five years. CSAT rose from 2.5 to 4.5.
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$1M
in annual savings
$1M
in annual savings
100%
Of SLAs met or exceeded over five years
2.5 to 4.5
CSAT score, an 80% increase
Following the successful completion of an IT Operations Assessment for a national non-profit, Silver Tree was selected to replace its managed services provider. At the same time, the client faced budget pressures and staffing reductions, requiring an immediate, flexible solution to support key enterprise applications, including Salesforce, Workday, NetSuite, and Office 365.
What began as an infrastructure managed services engagement quickly grew to include client application services which included overall administration, enhancements, end user support and training, and management of applications performance. The client needed a partner who could fill immediate gaps and adapt alongside its growing needs.
Silver Tree had already earned the client’s trust through its delivery of a successful IT operations assessment. Through a competitive RFP process, Silver Tree took over the organization’s managed services, which included infrastructure, digital workspace, and security.
Building on that trust, the client turned to Silver Tree to support and eventually manage its core applications. Silver Tree’s reputation for sourcing specialized talent, scaling high-performing teams, and delivering flexible service models made it the ideal partner.
A key differentiator was Silver Tree’s Vigilance. The platform’s ability to eventually integrate Salesforce, Workday, NetSuite, and Office 365 into a centralized ITSM system was of great interest to the client.
Within 30 days, Silver Tree swiftly executed the seamless transition to its managed services. Application support services were layered in through trusted partner resources and integrated under Silver Tree’s broader managed services model.
Key actions included:
Silver Tree gave us the ability to pivot quickly, scale intelligently, and maintain continuity during a time when our business needs were shifting rapidly. We were able to gain control over our environment, modernize applications, and redirect funding toward strategic initiatives.
Talk with the Silver Tree practice leader who has solved a challenge like yours, and get a straight read on what it would take.
