450+ Defects Fixed and Costs Cut 40% on a Failing E-Commerce Platform

A midmarket telecommunications provider’s e-commerce platform was failing. Initially developed by another vendor, the application was riddled with more than 450 defects, making it unstable, over budget, and unfit for production. The flawed system not only risked customer dissatisfaction and lost revenue but also threatened to derail the client’s largest mobile customer engagement.

The CIO turned to Silver Tree based on a trusted relationship and confidence in its ability to quickly deploy global delivery talent. Silver Tree was selected for its:

• Proven expertise in stabilizing failing, high-risk applications.
• Ability to deploy dedicated offshore DevOps and QA experts to restore stability and accelerate recovery.
• Track record of delivering cost efficiency through blended delivery models while maintaining quality.

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Silver Tree immediately mobilized a cross-functional team to take ownership of the failing platform:

• Defect Resolution & Stabilization: Identified and resolved over 450 defects, restoring platform stability.
• Dedicated Offshore Team: Deployed a team of DevOps and QA experts in India who worked alongside North American resources, delivering enterprise-level talent at approximately 50% of the local cost.
• System Optimization: Re-architected the platform, streamlined integration points, and modernized the user interface for an improved customer experience.
• Sustainable Practices: Implemented automated testing, performance monitoring, and ongoing QA processes to ensure future reliability.

• 450+ Defects resolved, ensuring platform stability and continuity
• 40% Cost reduction achieved through optimized offshore DevOps and QA delivery
• Restored customer trust with a modernized, seamless e-commerce experience