Dormant Threat Uncovered During Transition Triggers Security Overhaul

Challenge

Following the successful completion of an IT Operations Assessment for a national non-profit, the organization's CIO selected Silver Tree to replace its incumbent managed services provider. The previous vendor had failed to meet core expectations, offering no visibility into IT assets, no defined SLAs, and unreliable performance. During the transition, Silver Tree discovered that a ransomware attack had been launched from malware that had been lying dormant in the organization's environment—undetected and unresolved under the prior provider. The attack posed immediate operational, financial, and reputational risks to the organization.

Industry

Non-Profit

Company Size

Midmarket

Service/Solution

Security

Engagement Model

Managed Services

Avoided ransome payment

Restored operations within 48 hours

Launched an overall security risk mitigation plan phase over two years

Why Silver Tree

Silver Tree had earned the organization's trust through its strategic IT Operations Assessment and was awarded responsibility for transitioning and managing core infrastructure, security, and digital workspace services.

Silver Tree took swift action, restoring operations in 48 hours without paying the ransom.

Actions Taken

Despite the active ransomware threat, Silver Tree completed the infrastructure and security transition in just eight weeks. The team launched an emergency response, restored all operations within 48 hours without paying the ransom, and collaborated with a third-party forensics firm to trace the source of the threat.

Silver Tree's decisive response and leadership in navigating the ransomware crisis solidified client confidence and led to a long-term strategic partnership.

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Non-Profit