Legal

Organizational Change Management

Strategic OCM Leadership for Global Professional Services Firm

Challenge

A global law firm was undergoing significant technology and organizational transformation, spanning multiple platforms and business functions. Yet despite major investments, persistent inefficiencies remained: Business alignment and utilization needed improvement, consistency of technical and process change was not clear , and visibility into technology assets was limited.

At the core of these issues was a need for alignment among people, processes, and technology. Success hinged not just on the technical execution of projects, but on the firm’s ability to adapt and embrace change at scale. The company needed a seasoned Organizational Change Management (OCM) leaders with deep transformation experience, legal industry insight, and the interpersonal skills to navigate a complex, partner-led environment. That’s when they turned to Silver Tree.

Industry

Legal

Company Size

Enterprise

Service/Solution

Workforce Solutions and Organizational Change Management

Engagement Model

Advisory

Faster realization of ROI through accelerated user adoption

Reduced resistance and disruption during platform rollout

Sustained adoption enabled by built-in feedback and change governance

Why Silver Tree

The firm selected Silver Tree for its proven ability to quickly source highly experienced talent with a unique combination of strategic acumen, enterprise-level experience, and strong soft skills to navigate complex environments. Silver Tree stood out for its:‍

‍Ability to fill difficult roles that other vendors struggled to support
Proven track record of placing elite talent capable of making immediate impact
Experience in large-scale enterprise transformation and change adoption in highly regulated industries
ServiceNow and Legal expertise

“I turn to Silver Tree for hard-to-fill roles that other vendors can’t handle. They’ve consistently delivered in the past, and I trust them to deliver again.”

Actions Taken

Silver Tree provided broad OCM support across the firm’s portfolio of technology and organizational initiatives. The OCM leaders worked across IT, legal, and business teams to guide change, align stakeholders, and build lasting adoption. Their work, focused on the people-side of transformation working closely with the program managers and business sponsors, drove long-term behavior change and enabled the firm to fully realize the benefits of its technology investments.

Stakeholder Engagement & Alignment

‍‍Led executive briefings and workshops to align leadership on strategic outcomes.
Created a unified vision to support organizational goals.

Training & Enablement

‍‍Built role-based training programs for attorneys, IT staff, and administrative users.
Improved onboarding and ongoing learning with targeted content.

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‍Communications Strategy

‍‍Developed and executed a firm-wide communications plan.
Included executive messaging, employee campaigns, and knowledge-sharing forums.‍

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Feedback & Optimization

‍‍Implemented advisory groups and surveys to capture real-time input.
Established KPIs and dashboards to track impact and inform next steps.

‍

Challenge

Why Silver Tree

Actions Taken

Stakeholder Engagement & Alignment

‍‍Led executive briefings and workshops to align leadership on strategic outcomes.
Created a unified vision to support organizational goals.

Training & Enablement

‍‍Built role-based training programs for attorneys, IT staff, and administrative users.
Improved onboarding and ongoing learning with targeted content.

‍

‍Communications Strategy

‍‍Developed and executed a firm-wide communications plan.
Included executive messaging, employee campaigns, and knowledge-sharing forums.‍

‍

Feedback & Optimization

‍‍Implemented advisory groups and surveys to capture real-time input.
Established KPIs and dashboards to track impact and inform next steps.

‍

Outcomes

Non-Profit

Adapting to Client Needs: From Staff Augmentation to Application Support and Managed Services

Legal