Telecom
Modernization

E-Commerce Platform Recovery for a Midmarket Telecom

Challenge

A midmarket telecommunications provider’s e-commerce platform was failing. Initially developed by another vendor, the application was riddled with more than 450 defects, making it unstable, over budget, and unfit for production. The flawed system not only risked customer dissatisfaction and lost revenue but also threatened to derail the client’s largest mobile customer engagement.

Industry

Telecom

Company Size

Midmarket

Service/Solution

Applications and Saas and Workforce Solutions

Engagement Model

Managed Services and Building Teams

450+ Defects resolved, ensuring platform stability and continuity

40% Cost reduction achieved through optimized offshore DevOps and QA delivery

Restored customer trust with a modernized, seamless e-commerce experience

Why Silver Tree

The CIO turned to Silver Tree based on a trusted relationship and confidence in its ability to quickly deploy global delivery talent. Silver Tree was selected for its:

‍

  • Proven expertise in stabilizing failing, high-risk applications.
  • Ability to deploy dedicated offshore DevOps and QA experts to restore stability and accelerate recovery.
  • Track record of delivering cost efficiency through blended delivery models while maintaining quality.

“Silver Tree delivers tailored IT staffing and team-building solutions that empower your organization to overcome resource constraints, accelerate project timelines, and drive innovation."

Actions Taken

Silver Tree immediately mobilized a cross-functional team to take ownership of the failing platform:

‍

  • Defect Resolution & Stabilization: Identified and resolved over 450 defects, restoring platform stability.
  • Dedicated Offshore Team: Deployed a team of DevOps and QA experts in India who worked alongside North American resources, delivering enterprise-level talent at approximately 50% of the local cost.
  • System Optimization: Re-architected the platform, streamlined integration points, and modernized the user interface for an improved customer experience.
  • Sustainable Practices: Implemented automated testing, performance monitoring, and ongoing QA processes to ensure future reliability.

Challenge

A midmarket telecommunications provider’s e-commerce platform was failing. Initially developed by another vendor, the application was riddled with more than 450 defects, making it unstable, over budget, and unfit for production. The flawed system not only risked customer dissatisfaction and lost revenue but also threatened to derail the client’s largest mobile customer engagement.

Why Silver Tree

Actions Taken

Silver Tree immediately mobilized a cross-functional team to take ownership of the failing platform:

‍

  • Defect Resolution & Stabilization: Identified and resolved over 450 defects, restoring platform stability.
  • Dedicated Offshore Team: Deployed a team of DevOps and QA experts in India who worked alongside North American resources, delivering enterprise-level talent at approximately 50% of the local cost.
  • System Optimization: Re-architected the platform, streamlined integration points, and modernized the user interface for an improved customer experience.
  • Sustainable Practices: Implemented automated testing, performance monitoring, and ongoing QA processes to ensure future reliability.

Outcomes

“Silver Tree delivers tailored IT staffing and team-building solutions that empower your organization to overcome resource constraints, accelerate project timelines, and drive innovation."

Joe Cawley
CIO, TESSCO

About Silver Tree

Founded in 2014 by Richard Ricks, Silver Tree Consulting & Services began with a vision to transform the business of IT and empower organizations to thrive in an evolving digital world.

Today, Silver Tree delivers a comprehensive suite of IT solutions and services across five key areas: workforce solutions, managed infrastructure (cloud and SaaS), managed security, application modernization, and data modernization. Backed by decades of experience and a proven global operating model, we help businesses innovate, enhance productivity, and drive sustainable growth.

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