Mid-Size Law Firm Boosts Reliability, Security, and Employee Satisfaction

Challenge

A mid-sized legal firm with offices in multiple locations specializing in corporate law and litigation relies heavily on its IT infrastructure to support client case management, secure communication, and legal research. As the firm expanded, it faced increasing challenges with its IT systems, including system reliability, data security, and support efficiency. The client needed a more robust IT management solution and turned to Silver Tree because of its comprehensive IT-managed service portfolio.

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Industry

Legal

Company Size

SMB

Service/Solution

IT360 Secure

Engagement Model

Managed Services

60% Reduction in availability incidents

30% Increase in employee satisfaction

100% Remediation of security exposure

Why Silver Tree

The client chose Silver Tree for its proven ability to improve IT reliability, strengthen data security, and deliver responsive, around-the-clock support. Silver Tree successfully addressed the firm’s critical IT needs, including system reliability, data security, and responsive support. With a 24x7 Service Desk, managed workstations, and scalable infrastructure solutions, Silver Tree kept operations running smoothly and boosted overall productivity. Its robust security framework—with ongoing compliance checks and employee training—safeguarded sensitive client data and ensured regulatory alignment.

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The Agile Service Desk reduced average response times by 40% and average resolution times by 35%, leading to fewer disruptions and faster resolution of incidents and service requests.

Actions Taken

24/7 Agile Service Desk: Multi-channel support with self-service options, rapid response, and resolution to streamline IT issue handling.
Managed Desktop Services: Standardized and optimized desktop infrastructure with proactive monitoring and maintenance to ensure reliability and efficiency.
Managed Endpoint Security: Comprehensive security solutions, including encryption and continuous monitoring, to protect data and ensure compliance with industry regulations.
Digital Employee Experience (DEX) Optimization: Personalized digital tools and continuous improvement plans based on employee feedback to enhance productivity and satisfaction.
Employee Analytics and Reporting: Implementation of DEX analytics to track satisfaction and system performance, providing actionable insights for ongoing optimization.

Non-Profit

Dormant Threat Uncovered During Transition Triggers Security Overhaul

When a national non-profit’s transition unleashed dormant ransomware undetected by its previous MSP, Silver Tree immediately took action, contained the attack, and restored operations within 48 hours without ransom.

Technology

Building a Scalable, Intelligent Business Platform Through Application and Data Modernization

When outdated systems limited agility and data access for a fast-growing EdTech provider, it turned to Silver Tree to deliver a modern digital architecture that improved performance and prepared the business for scalable growth.

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Mid-Size Law Firm Boosts Reliability, Security, and Employee Satisfaction

Challenge

Why Silver Tree

Actions Taken

About Silver Tree

Dormant Threat Uncovered During Transition Triggers Security Overhaul

Building a Scalable, Intelligent Business Platform Through Application and Data Modernization

Ready to get started on your journey?

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