Healthcare
IT360 Secure

Transforming Fragmented Systems to Seamless Care for a 12-Facility Healthcare Network

Challenge

A regional extended care provider with 12 facilities and 500+ employees struggled to deliver consistent IT experiences. Uneven IT support across locations led to unreliable access to critical systems like EHRs, scheduling tools, and communications. Outdated hardware, slow issue resolution, and no real-time monitoring hindered operations, frustrated staff, and put patient care at risk. The internal IT team lacked visibility, making proactive problem-solving nearly impossible.

Industry

Healthcare

Company Size

SMB

Service/Solution

IT360 Secure

Engagement Model

Managed Services

35% Faster IT resolution

25% Boost in employee satisfaction

60% Of IT issues resolved proactively

Why Silver Tree

The client selected Silver Tree for its deep understanding of thehealthcare industry and proven track record of delivering tailoredIT solutions that enhance the digital employee experience. SilverTree’s ability to standardize technology, provide 24/7 centralizedsupport, and implement proactive monitoring tools alignedperfectly with the organization’s need for consistency, reliability,and speed. Silver Tree's human-centric approach andcommitment to continuous improvement also gave the clientconfidence in a long-term partnership.

Without intervention, the healthcare organization risked rising operational costs, staff burnout, and decreased care quality—threatening patient outcomes and employee retention. IT360 Secure created a more reliable, productive, and patient-focused environment.​

Actions Taken

  • 24/7 Centralized Service Desk: Provided multi-channel, 24/7 support, ensuring rapid and consistent issue resolution across all locations.
  • Proactive Monitoring and Analytics: Implemented real-time tracking of application performance and network health for early issue detection and resolution.
  • Technology Standardization and Modernization: Standardized hardware and software across all facility locations for increased productivity and employee satisfaction.
  • Quarterly Health Checks and Continuous Improvement: Standardized regular feedback loops and reviews to identify pain points and implement targeted improvements to optimize system performance and further enhance employee productivity and satisfaction.

Challenge

A regional extended care provider with 12 facilities and 500+ employees struggled to deliver consistent IT experiences. Uneven IT support across locations led to unreliable access to critical systems like EHRs, scheduling tools, and communications. Outdated hardware, slow issue resolution, and no real-time monitoring hindered operations, frustrated staff, and put patient care at risk. The internal IT team lacked visibility, making proactive problem-solving nearly impossible.

Why Silver Tree

Actions Taken

  • 24/7 Centralized Service Desk: Provided multi-channel, 24/7 support, ensuring rapid and consistent issue resolution across all locations.
  • Proactive Monitoring and Analytics: Implemented real-time tracking of application performance and network health for early issue detection and resolution.
  • Technology Standardization and Modernization: Standardized hardware and software across all facility locations for increased productivity and employee satisfaction.
  • Quarterly Health Checks and Continuous Improvement: Standardized regular feedback loops and reviews to identify pain points and implement targeted improvements to optimize system performance and further enhance employee productivity and satisfaction.

Outcomes

About Silver Tree

Founded in 2014 by Richard Ricks, Silver Tree Consulting & Services began with a vision to transform the business of IT and empower organizations to thrive in an evolving digital world.

Today, Silver Tree delivers a comprehensive suite of IT solutions and services across five key areas: workforce solutions, managed infrastructure (cloud and SaaS), managed security, application modernization, and data modernization. Backed by decades of experience and a proven global operating model, we help businesses innovate, enhance productivity, and drive sustainable growth.

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