Financial Services
IT360 Secure
Enhancing Digital Employee Experience for a Multi-Office Wealth Management Firm


20% Productivity increase from digital tool optimization

40% Faster response times and 35% faster resolutions

64% Of service requests resolved via AI-enabled automation
Actions Taken
- 24/7 Agile Service Desk: Implemented multi-channel support (phone, email, chat) to deliver rapid and consistent IT assistance, enabling internal teams to focus on more strategic initiatives.
- DEX Analytics and Reporting: Introduced real-time employee experience analytics to track satisfaction, system performance, and usage trends—providing actionable insights for ongoing optimization.
- Employee-Centric Tool Optimization: Personalized digital tools based on employee feedback and usage behavior. Introduced a continuous improvement plan to iterate on tools and processes that best supported hybrid work.

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