IT Services
Vigilance: IT Ops Platform

Enabling Business Expansion with Scalable IT Managed Services and Vigilance

Challenge

A growing AI-first, platform-led digital transformation, and full-cycle product engineering services company wanted to expand its offerings while streamlining infrastructure support operations. While the company was strong in analytics, automation, and innovation, they wanted to a partner to introduce process rigor, cost efficiency, and managed services expertise. Its primary goal was to add IT Managed Services as a business offering to fuel further business growth.

Industry

IT Services

Company Size

Midmarket

Service/Solution

Vigilance

Engagement Model

Managed Services

50% Faster Go-to-Market: Simplified cycle turnaround by eliminating lengthy assessments and reviews

Lower Onramp Costs: Standardized delivery for efficient offshore scaling

2x Market Expansion: Increased opportunities and execution speed to support growth into new markets

Why Silver Tree

Having worked with Silver Tree on client projects, the client recognized Silver Tree’sexpertise working with SMEs and its outstanding managed services delivery. When the time came to expand its offerings, Silver Tree was the logical choice.

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“Silver Tree's expertise in managed services spans multiple customer domains, delivering infrastructure support with year-over-year efficiencies, process improvements, and the business rigor essential for a professional managed services offering.”

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Actions Taken

  • Applied Silver Tree’s Silver Catalyst methodology to identify efficiencies and process improvements
  • Collaborated to design and implement the Vigilance platform, integrating multiple technologies and data sources for enhanced service delivery
  • Transitioned the company’s IT support services to Vigilance™, enabling seamless management of customer infrastructure
  • Provided expert guidance on managed services capabilities to ensure readiness for market-facing operations

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Challenge

A growing AI-first, platform-led digital transformation, and full-cycle product engineering services company wanted to expand its offerings while streamlining infrastructure support operations. While the company was strong in analytics, automation, and innovation, they wanted to a partner to introduce process rigor, cost efficiency, and managed services expertise. Its primary goal was to add IT Managed Services as a business offering to fuel further business growth.

Why Silver Tree

Actions Taken

  • Applied Silver Tree’s Silver Catalyst methodology to identify efficiencies and process improvements
  • Collaborated to design and implement the Vigilance platform, integrating multiple technologies and data sources for enhanced service delivery
  • Transitioned the company’s IT support services to Vigilance™, enabling seamless management of customer infrastructure
  • Provided expert guidance on managed services capabilities to ensure readiness for market-facing operations

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Outcomes

About Silver Tree

Founded in 2014 by Richard Ricks, Silver Tree Consulting & Services began with a vision to transform the business of IT and empower organizations to thrive in an evolving digital world.

Today, Silver Tree delivers a comprehensive suite of IT solutions and services across five key areas: workforce solutions, managed infrastructure (cloud and SaaS), managed security, application modernization, and data modernization. Backed by decades of experience and a proven global operating model, we help businesses innovate, enhance productivity, and drive sustainable growth.

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